All orders are sent via Australia Express Post, which includes parcel tracking.
PRICE PER EXPRESS POST SATCHEL
Express Post bags are traceable but do not require a signature for delivery. We do not accept responsibility for parcels once they have been scanned as delivered.
While we take care to ensure customers receive their orders promptly, there are certain aspects that may have an effect on the deliveries being dispatched and received.
We aim to have all orders completed and dispatched on the same business day providing those orders are made by 2.00pm. Any orders after this time will be dispatched the next business day.
In the rare event of any kind of delay we will email you to notify you of the situation.
Parcels are sent via Australia Post Express. Delivery time frames may vary depending on delivery location.
Express Post: 1-3 working days. WA and NT are 2-4 working days.
Here at Ubuntu we understand that we have an obligation to ensure that you receive your orders and whilst Australia Post are very efficient, we cannot guarantee that a situation may not arise whereby a parcel gets lost in transit. In the rare event that an order should be lost, or damaged, be assured that the problem will be rectified asap. For any damaged orders, please call us as soon as the order arrives, (02) 4261 1881 – 5 Days a week from 10am til 5pm.
Our website does not currently allow for international shipping, however it may be possible to arrange for for some of our products. Simply email us at firstname.lastname@example.org advising us of your desired order and shipping address and we will respond with a quote for international freight.
ORDERS & PAYMENT
Products can be ordered securely through our website.
We provides several payment options as described below depending on the products and/or service:
Credit Card online
Credit Card by phone
* NB. Goods being paid for by direct deposit will not be despatched until funds have cleared in our account.
Once you have ordered your products you will receive a confirmation email itemising all charges and fees associated with your purchase. This will include the total cost of your purchase as well as the shipping and GST amounts if they are applicable.
Payment should then be made by your selected payment option (ie. direct deposit etc).
Once your payment has been finalised we will advise you (either by email or phone) that your order has been despatched.
OUT OF STOCK ITEMS
In the event that any of the items you have ordered are out of stock, you will be notified via email or telephone. Your ordered item/s will either be backordered with an estimate on the additional time required, or an alternative will be offered. Please note, your order will be held until all items can be shipped together.