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Refunds & Returns

At Ubuntu Wellness Clinic, we go to great lengths to provide you with quality products that meet our high standards and specifications. If you discover a flaw or defect with any product purchased directly from us, please contact us as soon as possible so that we can rectify your concerns, and address the cause to prevent any further issues arising.

REFUNDS AND RETURNS POLICY

If there is a problem with any of the items received for your order then please contact our Orders Department on 0425 213 550 during office hours, or email orders@churchofubuntu.org  

 

If you have received an item that is incorrect, damaged or faulty we require notification within 2 business days from the time of purchase, or the receipt of delivery. We will require evidence of the issue and may require you to return the item for assessment. Where appropriate, we will either replace the product or provide you with a credit. 

For edible produce we require notification within 24 hours of purchase, or receipt of delivery. 

 

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition.

Ubuntu Wellness Clinic is not obligated to accept a return for a change of mind. If we do accept a change of mind return then you must pay return postage and will only be entitled to a credit, excluding the cost of shipping, for the approved returned item.

 

Returned items must be:

  • Packed securely with cardboard or bubble wrap protecting the item

  • Packed to prevent movement inside the package and ensuring the package is firmly enclosed

  • Received at Ubuntu Wellness Clinic in new and re-saleable condition (except where a damaged item has been accepted for return)

 

Where an item has not been packed securely, or is not in a new or re-saleable condition when it arrives at our Distribution Centre, Ubuntu Wellness Clinic is not obligated to provide a refund or credit and the item may be returned to you. We will contact you to advise of the return status.

 

Prior to asking for a refund please consider the following

  • Does the service or product not match the details in it service or product description.

  • If a product, has the product been stored correctly upon arrival at its place of use ie home or work.

  • If a product, has the product has been stored appropriately whilst transported from the store to your home.

Credits and refunds for an approved return will only apply to the item returned and will not cover any return postage costs or your original shipping charge. For areas serviced by courier we recommend that you return the product via Registered Post and that you pre-pay all postage. You assume any risk of loss, theft or damaged goods during transit, and therefore advise you take out shipment registration of insurance with your postal carrier. We will not be responsible for returned parcels lost or damaged in transit if you choose not to insure.

Wherever possible we will provide any refund you are eligible for back to the original method of payment.

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